Privacy Policy

CISCAL TECH LTD is a company registered in England and Wales (Company No. 15701884, VAT: GB475127581). We are registered with the Information Commissioner's Office (ICO Registration: ZB799529). Our registered address is International House, The McLaren Building, 46 The Priory Queensway, Birmingham B4 7LR, United Kingdom. For data protection enquiries, please contact us at info@ciscal.tech.

We may collect the following personal data: - Contact information: name, email address, phone number, and company name when you submit our contact form. - Technical data: IP address, browser type, and operating system collected automatically by our hosting provider (Vercel) for security and performance purposes. - Communication data: the content of messages you send us through our contact form or email.

We use your personal data to: - Respond to your enquiries and provide requested services. - Improve our website and user experience. - Comply with legal obligations.

We process your data under the following legal bases as defined by the UK GDPR and EU GDPR: - Consent: for processing your contact form submission. - Legitimate interest: for responding to enquiries and improving our services. - Contract: when processing is necessary to fulfil our contractual obligations to you. - Legal obligation: when required by applicable law.

We do not sell your personal data. We may share your data with: - Our internal CRM system (hosted on AWS EU-West-2): contact form submissions are stored securely in our customer relationship management system for the purpose of responding to your enquiry. Data is processed within the UK/EU region. - Vercel: our hosting provider, which may process technical data (IP addresses, request logs) for security and performance purposes. All data processing is carried out within our own infrastructure or by processors contractually bound to protect your data in accordance with applicable data protection law.

Some of our service providers may process data outside the UK and EEA. Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) or adequacy decisions, as required by the UK GDPR and EU GDPR.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy: - Contact form data: retained for up to 12 months after your last interaction. - Server logs: retained by our hosting provider for up to 30 days. You may request deletion of your data at any time.

Under the UK GDPR and EU GDPR, you have the following rights: - Right of access: request a copy of the data we hold about you. - Right to rectification: request correction of inaccurate data. - Right to erasure: request deletion of your data. - Right to restrict processing: request that we limit how we use your data. - Right to data portability: request your data in a portable format. - Right to object: object to processing based on legitimate interests. - Right to withdraw consent: withdraw consent at any time where processing is based on consent. To exercise any of these rights, contact us at info@ciscal.tech. We will respond within one month.

Our website does not set any cookies or use browser storage. For more information, please see our Cookie Policy.

Our website and services are not directed at individuals under 16 years of age. We do not knowingly collect personal data from children.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us: CISCAL TECH LTD International House, The McLaren Building 46 The Priory Queensway Birmingham B4 7LR United Kingdom Email: info@ciscal.tech Phone: +44 7887 368856 You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have been violated.